Tell us your views

We always want to hear from you. If you are happy with the service we’ve provided and want to thank someone who has helped you, please get in touch (details below).

If you are unhappy with the Trust’s services it is often quicker to sort the problem out by talking to a social worker or a manager within the service. Most issues are sorted out this way.

If you aren’t happy with doing it that way you can contact us to make a complaint.

Making a complaint

The quickest way to tell us is to call our Customer Experience Manager, Dawn Jones, on 01302 862 845 between Monday to Friday, 9am to 5pm. You can leave a message if the office is closed and we will get back to you.

You can also make a complaint by:

  • filling in our 'make your voice heard form' - which you can download at the bottom of the page
  • writing to us at Doncaster Children’s Services Trust, The Blue Building, 38-40 High Street, Doncaster, DN1 1DE
  • emailing

 

“She had been happy with you as the social work manager because you “had time for children.”

Reported comments of a looked after child made during a meeting

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