Tell us your views

We always want to hear from you. If you are happy with the service we’ve provided and want to thank someone who has helped you, please get in touch (details below).

If you are unhappy with the Trust’s services it is often quicker to sort the problem out by talking to a social worker or a manager within the service. Most issues are sorted out this way.

If you aren’t happy with doing it that way you can contact us to make a complaint.

Making a complaint

The quickest way to tell us is to call our Customer Experience Manager, Dawn Jones, on 01302 862 845 between Monday to Friday, 9am to 5pm. You can leave a message if the office is closed and we will get back to you.

You can also make a complaint by:

  • filling in our 'make your voice heard form' - which you can download at the bottom of the page
  • writing to us at Doncaster Children’s Services Trust, Colonnades House, Duke Street, Doncaster, DN1 1ER
  • emailing

 

“I was impressed with how well she shared information and discussed the complex concerns. She has supported the young person well to have a voice which was definitely heard today.”

IRO praise for advocate's work at a LADO meeting

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